Our call logging software provides a simple means to track internal and customer support calls, and the effort and costs expended on issue resolution. Combined with the power of remote administration software (incorporated within Windows XP and 2003), provides you with a powerful tool for reducing IT support costs, and improving service levels.

• Accessible from any internet-connected PC by staff and customers
• eMail notification of new issues, issue resolution, reassignment, and escalation
• SLA monitoring and reporting
• Statistics and performance summary reports
• Access, SQL server, or license-free MSDE database engine
• Updatable and searchable knowledge-base
• Optional Customer contract, product, contact, and timesheet modules
• Low cost – Immediate ROI
• Customisable for your company’s needs.

Here is part of the data entry screen, there are further sections to record interactions with client, approval for chargeable work, time and cost recording, quality assurance, delivery and final sign-off. Ideal for ISO9000 compliant systems.

A database of "Frequently Asked Questions", their answers and related information are retained for customer to interrogate. The database is maintained by general administration staff, allowing user-driven content management.

For further information and demonstration of our .Net software products and development services. Please contact us.